Last Updated: 18 June 2026
How Fidaro protects your privacy
No one can see your conversations with the AI, not us, not network or servers operators, not governments, not hackers. Your data is yours only, now and forever.
- Your conversation is private between your device and the AI. Everything in between, including our own systems, can only see encrypted data. See how Fidaro works.
- The AI systems run inside a hardware-enforced secure environment, which ensures your conversations cannot be seen by anyone–even by Fidaro.
- We do not log your prompts or responses, sell your personal information, share it for advertising, or build advertising profiles from what you say.
- We use open weight LLMs, running on our own hardware. The creators of the AI models never see any of your information, and therefore are unable to ever train on your data.
- We collect only the account, billing, support, and anonymous analytics that we need to operate and improve Fidaro.
Who we are
Fidaro (“Fidaro,” “we,” “us”) is the service described in this policy.
What Fidaro cannot see or use
- We do not have readable access to your saved conversation history. It is only stored encrypted, and is decrypted with keys that live on your own device.
- We do not write your prompts or responses to server logs or analytics tools.
- We do not use your conversations to train models.
- We do not have the technical means to tie your identity to readable conversation content. Your account links to your conversations so you can return to them, but only as encrypted data we cannot open. Because the keys are only held by you, your identity and readable words meet only on your own device.
- We do not sell your personal information, share it for advertising, or build advertising profiles from your conversations.
This also limits what Fidaro can produce in response to a legal request. We can only provide data we actually have. Saved conversations are stored as encrypted data, and we do not have the keys needed to read them.
Information we do collect
Fidaro still needs some information to run the product, manage accounts, process payments, provide support, and understand basic product usage. We try to keep this information minimal, anonymous where possible, and separate from the content of your conversations.
- Account information. Your email address, sign-in method, and subscription tier. We use this to create your account, let you sign in, and provide the service.
- Encrypted conversations. We store your conversations so you can return to them, but we store them only as encrypted data. We do not hold the keys needed to read your saved conversation history.
- Limited product analytics. We collect limited product signals such as features used, model selected, and response latency. These analytics are tied only to a one-way hashed identifier, such that the analytics are not associated with your email address. We see broad product usage patterns, but not which user generated a particular analytics record.
- Anonymous operational metrics. To understand broad ways Fidaro is used and improve the quality of our service, software inside the secure enclave collects anonymous operational metrics to help us understand how the system is performing. This may include throughput, resource utilization and high-level conversation categories (e.g. news, travel). Only aggregate counts leave the enclave, which contain no personal data and can not be linked back to you.
- Email and reminder preferences. We use your email for account and security messages. If we send product news or reminders, we may use information about your account to help determine what communications to send.
- Billing status. Our billing providers help process subscriptions. We receive the subscription and payment status needed to run your account.
- Support messages. If you contact us, we will receive what you send us. Support messages are separate from your encrypted Fidaro conversations.
- Website and referral data. We use cookies or browser storage needed to sign you in, run the product, understand basic product usage, and credit referrals or affiliates when you arrive through those links.
Who else helps us run Fidaro
We use a small number of providers, each for a limited job:
- Vercel & Supabase host the web app, account records and encrypted conversation data.
- Phala / Intel TDX provides the secure enclave used to process conversations.
- PostHog helps with product analytics, served through our own domain.
- Klaviyo sends account, product, and reminder emails.
- Chargebee and payment providers help with subscription billing and payments.
Each provider receives only what it needs for its role. Your conversation content remains encrypted at rest and is readable only inside the secure enclave for processing.
Cookies and tracking
We use cookies and browser storage needed to sign you in and run the product. We also use privacy-respecting product analytics served through our own domain, and referral or affiliate cookies when needed to credit a referral. We do not use cookies to build advertising profiles or track the content of your conversations.
Changes, contact, and account requests
We may update this policy as Fidaro changes. The latest version will be posted with the date above.
For privacy questions or account requests, contact us at support@fidaro.ai. We will do our best to help based on the information we actually have and how Fidaro is technically designed.
Because Fidaro is designed so that we cannot read your saved conversations, requests about your account do not give us access to their contents.
